Returns & Refunds

30-Day Return Policy

You may return most products within 30 days of delivery for a full refund or exchange. Products must be unused, in original packaging, and in the same condition you received them.

Non-Returnable Items

How to Return an Item

  1. Contact us at returns@nexusgoods.pages.dev with your order number and reason for return.
  2. Receive return authorization — we'll provide a return address and RMA number within 2 business days.
  3. Ship the item back — securely package the item and include the RMA number. You are responsible for return shipping costs unless the item is defective or we made an error.
  4. Refund processing — once received and inspected, refunds are processed within 5 business days to your original payment method.

Defective or Damaged Items

If your item arrives defective or damaged, contact us within 7 days of delivery. We will provide a prepaid return label or replacement at no cost to you. Please include photos of the damage.

Wrong Item Received

If you received the wrong item, contact us within 7 days. We will arrange return shipping at our expense and send the correct item or issue a full refund.

Refund Timeline